HOW DOES EMPLOYEE ENGAGEMENT DIFFER FROM JOB SATISFACTION

 

  Source: Inside HR (2019)

 

The terms engagement and job satisfaction are often used interchangeably. However, research has revealed that although there is some overlap in the drivers of engagement and satisfaction, there are also key differences in the components that determine each.

 

Some experts define engagement in terms of employees' feelings and behaviour. Engaged employees might report feeling focused and intensely involved in the work they do. They are enthusiastic and have a sense of urgency. Engaged behaviour is persistent, proactive and adaptive in ways that expand the job roles as necessary. Engaged employees go beyond job descriptions in, for example, service delivery or innovation. Whereas engaged employees feel focused with a sense of urgency and concentrate on how they approach what they do, satisfied employees, in contrast, feel pleasant, content and gratified. The level of employee job satisfaction in an organization often relates to factors over which the organization has control (such as pay, benefits and job security), whereas engagement levels are largely in direct control or significantly influenced by the employee's manager (through job assignments, trust, recognition, day-to-day communications, etc.).

 

 

Reference:

Chrara (2019) Why employee engagement must extent to the casual workforce. Inside HR [Online) Available at https://www.insidehr.com.au/employee-engagement-casual-workforce/ Accessed on June 12,2021